About Your Account and Login

This article answers questions about your account and logging in.

Q. My account shows as "suspended."
A. We are currently reviewing accounts more strictly than usual and checking each account one by one. Please wait a little longer until the review is complete.

Q. I want to change my registered email address.
A. Please contact our support team. Let us know both your currently registered email address and the new email address.

Q. I want to delete my account.
A. Please contact our support team. When your account is deleted, data such as your application history and profile is also deleted. If there are any pending procedures related to your experiences, we may ask you to complete them before deleting your account.