About PRO Verification and Identity Verification

This article answers common questions about PRO verification and identity verification.

About PRO verification

Q. What is the PRO plan? How is it different from the standard plan?
A. Standard plan campaigns are for free experience monitors. PRO plan campaigns involve payment of compensation such as money or gift cards, or the signing of contracts or pledges, and are open to influencers who have passed advance screening ("PRO-verified influencers").

Q. Can I use PEPPER LIKES without PRO verification?
A. Yes. Even without PRO verification, you can apply for and take part in standard plan campaigns (about 90% of all campaigns). PRO verification is required only to apply for PRO plan campaigns.

Q. Who can apply for PRO verification?
A. Because compensation is paid out in Japan, PRO verification is available to people who live in Japan and are legally permitted to work in Japan. For the conditions for each status of residence, please see "PRO Plan Requirements (Status of Residence and Permission for Activities Outside Status)".

About identity verification

Q. Identity verification shows "Verification failed 3 or more times" and I cannot proceed.
A. Identity verification is conducted through an external service, TRUSTDOCK. After more than 3 failed attempts, you can no longer submit an application. If you would like to try again, please contact our support team. We will check your situation and, in some cases, may be able to arrange for you to reapply.

Q. My identity verification was not approved. What should I do?
A. Approval depends on the result of the TRUSTDOCK review. Verification may not be approved if the face in your document photo does not match the face you photographed, or if the document cannot be read because of glare or blur. Please photograph your document clearly and take your face photo in a state similar to the photo on the document. Also, depending on your status of residence, verification may not be approved if you do not have permission to engage in activity outside your status of residence (資格外活動許可). For details, please see "PRO Plan Requirements (Status of Residence and Permission for Activities Outside Status)".

About bank accounts

Q. Can I register a bank account in a family member's name?
A. No. Both the bank account and identity verification must be registered in the name of the person who will actually carry out the activities.

Q. I want to change the bank account I registered.
A. Please contact our support team. We will unregister the existing account on our side so that you can register again.

Q. I do not have a Japanese bank account. Can I apply for PRO verification if I live overseas?
A. PRO compensation can only be received by people who live in Japan and are legally permitted to work in Japan. If you live overseas, you cannot apply for PRO verification. You can still apply for and take part in standard plan campaigns without PRO verification.